Payment & delivery

Terms of Payment

For orders placed using Credit or Debit cards, the payment card will be debited when the order is placed. CBRT HIS Ltd reserves the right not to accept payment by credit or debit card. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.

Shipment of Orders

CBRT HIS Ltd shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product page, delivery dates are provided as an estimate only - CBRT HIS Ltd will use its best endeavours to comply with the date named for delivery. Many products are held in stock, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. CBRT HIS Ltd reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.

Goods damaged in Transit

Any goods received by the Customer that have suffered damage in transit must be reported to the CBRT HIS Ltd as soon as possible and at the latest within 14 days of receiving the goods.

CBRT HIS Ltd accepts responsibility for the condition of the goods until they are delivered to the Customer, so any damage or breakage en route is our responsibility, but if something happens after it has been delivered to the Customer, the Customer’s dedicated safe place or the Customer’s nominated neighbour, is the Customer’s responsibility, CBRT HIS Ltd cannot accept any liability for damages.

CBRT HIS Ltd will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 14 days after receiving the goods.

CBRT HIS Ltd will reimburse reasonable return costs should the Customer be able to provide independent proof that the damage is attributable to CBRT HIS Ltd or its instructed courier.

If despite appropriate and secured packaging, the Customer’s returned goods are damaged during transit from the Customer to CBRT HIS Ltd will take responsibility if the collection and delivery have been arranged and facilitated by the company.

If the Customer has arranged to send the item back to the CBRT HIS Ltd at the Customer’s expense, CBRT HIS Ltd accepts no liability and the Customer will need to contact his courier company for any compensation for loss of refund or rely on his chosen transport insurance.

Delivery of the incorrect item

Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to the CBRT HIS Ltd as soon as possible and at the latest within 14 days of receiving the goods.

CBRT HIS Ltd will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at its own expense.

The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by the CBRT HIS Ltd without order or payment.

If the Customer doesn’t return it, CBRT HIS Ltd will charge the Customer the full cost of the item.

Liability

CBRT HIS Ltd is not liable for loss of business or income under any circumstances.

Whilst CBRT HIS Ltd makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, CBRT HIS Ltd is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against CBRT HIS Ltd.